Privacy Policy
Privacy Policy
Felix Cafe & Bistro ("we", "our", "us") is fully committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR).
1. Information We Collect
When you make a reservation or use our contact form, we may collect personal information such as your full name, email address, phone number, and any special dietary requirements or requests you provide.
2. How We Use Your Data
We use your information strictly to process your table reservations, respond to your direct inquiries, improve our customer service, and, only with your explicit consent, send you occasional promotional updates.
3. Data Security & Sharing
Your personal data is stored securely. We will never sell, trade, or rent your personal identification information to third parties. We may share data with trusted third-party service providers (such as our secure reservation system) solely for the operational purposes of our business.
4. Your Rights
Under UK GDPR, you have the right to request access to, correction of, or complete deletion of your personal data at any time. To exercise these rights, please email our team at info@felixcafebistro.co.uk.
Terms of Service
Terms of Service
Welcome to Felix Cafe & Bistro. By using our website and making a reservation, you agree to the following terms and conditions:
1. Reservations & Cancellations
All reservations are subject to availability. If you are running late, please kindly let us know. We hold tables for a grace period of 15 minutes, after which the table may be released to accommodate other guests. If you need to cancel or amend your booking, we kindly ask that you do so at least 24 hours in advance using the link in your confirmation email or by contacting us directly.
2. Right of Admission
We pride ourselves on maintaining a welcoming and safe environment. We reserve the right to refuse admission or service to anyone whose behaviour is disruptive, abusive, or compromises the enjoyment and safety of our staff and other guests.
3. Website Use
The content of this website is for your general information and use only. It is subject to change without prior notice.
4. Contact Information
If you have any questions regarding these terms, please contact us at info@felixcafebistro.co.uk or visit us at 71 Grand Parade, Harringay Ladder, London N4 1DU.
Allergen Information
Common Allergens in Our Kitchen
Our kitchen handles the following allergens. Cross-contamination may occur despite our best efforts:
🌾 Gluten (Wheat)
🥛 Milk/Dairy
🥚 Eggs
🥜 Nuts
🌱 Sesame
🥬 Celery
🧄 Mustard
🫘 Soya
Important Notice on Cross-Contamination
While we maintain strict food safety and hygiene protocols, our kitchen is a busy environment where all 14 major UK allergens are handled. Because our dishes are prepared fresh to order in a shared space, we cannot completely guarantee that any item is 100% free from allergen traces.
Before You Order
If you or anyone in your party suffers from a severe food allergy or intolerance, please speak to a member of our staff before placing your order. We will gladly provide detailed ingredient information and discuss our preparation methods to help you make a safe choice.